Question 1

How do I reach MHCIS support?

Accepted Answer

Use the form below, or email support@mhcis.com. For an active security incident or major disruption, call (803) 881-3889 rather than waiting on the form.

Question 2

How do I report a security incident?

Accepted Answer

If you are in an active security incident, call (803) 881-3889 now so an engineer can engage immediately. For a non-active concern, choose "Security incident or concern" on the form and describe what you are seeing, the affected systems, and when it started.

Question 3

Who responds to my message?

Accepted Answer

A senior engineer from the team that runs your program reviews every message, not a first-tier ticket queue. We route it to the right person by topic and urgency.

Question 4

What should I include?

Accepted Answer

A clear description of what you need, the affected systems or engagement, and when it started. For a security incident, add the current scope and impact and any indicators you have observed. For a governance or compliance question, name the framework or obligation involved.

Question 5

How quickly will you respond?

Accepted Answer

We triage by urgency. Active incidents get immediate attention; time-sensitive and routine requests are handled during business hours. For anything active, call (803) 881-3889.

Support

Reach our team